Terms & Conditions

Terms & Conditions

Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy and Cookie Policy. We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy and Cookie Policy.

If you do not accept these Terms and Conditions, you should leave our website now.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Who are we?

Angel of Wellness is the trading name of Angel of Hope Designs Ltd, registered in England & Wales, company no. 12292884.

Our registered office is:

7 Bournemouth Road, Chandler’s Ford, Eastleigh, Hampshire, SO53 3DA

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

Angel of Wellness guarantee

Under the United Kingdom’s Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email (this excludes earrings unless faulty). Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, Angel of Wellness will give you a full refund of the amount paid or an exchange/credit as required. The contract in respect of sale of goods between Angel of Wellness and you requires that you return the goods to Angel of Wellness on cancellation. This does not affect your statutory rights. Please have a look at our ‘ Returns and Refunds’ policy for details of how to return goods to us.

Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. This does not affect your statutory rights.

Damaged or defective goods

If you receive an item that is damaged or defective, we will either replace the goods (or the faulty part of the item) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).

Order acceptance and contract

We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we’ve dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It’s worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.

We reserve the right to change at any time any of the details of the products on the site, including prices, colours and sizes. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas and a Orders must be paid for by credit card only. Local import duties may be payable on receipt. VAT will be deducted where appropriate. Please note however that this site and its contents do not form an agreement between Angel of Wellness and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.

The Angel of Wellness Website
Intellectual Property Rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Angel of Wellness. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Angel of Wellness. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

Links to third parties

We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

No warranties or liabilities

To the extent permitted by law, Angel of Wellness gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. Angel of Wellness will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with Angel of Wellness’s site. Of course, this statement does not affect your statutory rights as a customer.

To the extent permitted by law, Angel of Wellness will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Angel of Wellness’s total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Angel of Wellness to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. As with all passwords and usernames, it is important that you keep them confidential at all times.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

Data Protection

We comply with all of the applicable data protection laws in the UK.

Contact

If you need to talk to someone for any reason, please feel free to contact us at info@angelofwellness.co.uk, we’re here to help.

Privacy Policy

Angel of Hope Designs Ltd

Online Data Protection Privacy and Cookie Policy

Angel of Hope Design Ltd value their customers and respect their need to feel secure while shopping on our site. We offer our customers a 100% customer satisfaction guarantee on all the products we sell. We also offer our guarantee online to protect your privacy and keep your confidential information…confidential!

We have gone to great lengths to provide a user-friendly and safe online shopping environment that features unique products at exceptional value. Please review the information below to better understand the safeguards and policies at Angel of Wellness. You can access this Privacy Policy at any time.

If you still have privacy concerns that you feel are not addressed in this information, please contact info@angelofwellness.co.uk and we will be happy to assist you further.

The kind of information we collect and how we use your information…

When you purchase from Angel of Wellness or sign up to our newsletter, we collect ONLY the information that you provide us: name, address, email, and any other data we need to complete your order or request and ensure that any marketing communications are tailored to your particular interests and lifestyle. Joining our newsletter is optional, so you can choose whether or not we store your information to make future shopping experiences more convenient.

When you order from our online store, your name becomes part of our customer database. From time-to-time we may use our mailing lists to send you special offers or promotions from our range. If you would NOT like to receive such emails, please UNCHECK the box that gives us permission to send you promotional emails.

When you visit the site…

Every time you visit us, our web server automatically recognises your domain name and only collects basic information to help us best serve your current and future shopping needs. This data includes for example the type and number of pages you visit or types of products viewed or purchased.

If you join our newsletter…

Although optional, joining our Angel of Wellness newsletter allows us to personalise your shopping experience. It also offers several features for convenience such as storing previous purchases and delivery information. Information requested includes name, company name (optional) your address, telephone number and email address. Your name becomes part of our customer database.

When you make a purchase…

Your name is automatically added to our marketing email distribution list to receive information on new products, special offers and online promotions. You can unsubscribe from these promotional emails at any time by following the unsubscribe directions that appear at the bottom of each email. Please note that you may still hear from us regarding your order status and any other service issues and order status updates that will allow us to provide you with the optimal shopping experience.

When you ship to an address different than your billing address…

We only collect the name(s) and postal delivery information necessary to fulfil your requests to ship to alternate addresses. We never share this information unless a service issue relating to the order makes it necessary.

When you make a request we will email you when a product is back in stock…

We also collect your email address so that we can email you when a back-ordered item on your ‘Enquiry’ becomes available.

When you contact us via email…

When you send an email to any Angel of Wellness department using our ‘Contact Us’ feature, your information is only kept until that area has satisfactorily replied to your enquiry. Your name and email address from that correspondence are not retained for any future marketing initiatives or contact.

What are ‘cookies’ and how are they used?

‘Cookies’ are small pieces of data that your browser holds in memory or stores in a special file on your hard drive. These small pieces of data are used to help our server remember you while you browse our site from one link to the next and allows us to improve the quality of your experience when you visit our site. Cookies also allow you to place items in your shopping basket, continue browsing, and come back to check out at a later time.

Sale of our company…

As in any business venture, the sale of the company is always an open question. Should Angel of Hope Designs Ltd ever be acquired or merged into another organisation, all customer information we have collected will be transferred to the new company.

Our commitment to data security…

Angel of Hope Designs Ltd is dedicated to preventing unauthorised access to your private information and ensuring a safe and secure online shopping experience. To that end we have a strict internal operating procedure guiding this ongoing commitment.

Changes to the Angel of Hope Designs Ltd Privacy Pledge…

Your use of our website constitutes your agreement to the policies and procedures set forth in this Privacy Policy. In the event Angel of Hope Designs Ltd amends its Privacy Policy in the future, these changes will be clearly posted on our site so you can be kept informed of how, where, when and why we collect information and how we use it. If you have any additional questions, please contact us at info@angelofwellness.co.uk.

Exercise of rights…

You have the following rights, some of which may only apply in certain circumstances. If we receive a request from you to exercise any of these rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

  • To rectify or erase any personal data we hold about you;
  • To restrict our processing of your personal data;
  • To object to us processing your personal data (for example, where we are processing your personal data based on our legitimate interests, you can ask us to stop processing your personal data. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data)
  • To request access to your personal information and how we process it
  • data portability in respect of your personal data. Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Control Authority.

Please contact us if you have any reason to believe that information we hold about you is inaccurate, please write to us at:

Angel of Hope Designs Ltd

7 Bournemouth Road, Chandler’s Ford, Hampshire, SO53 3DA, UK or email: info@angelofwellness.co.uk in both cases with the Reference ‘Data Protection’.

Security measures…

Angel of Wellness will take all reasonable steps to process the User’s data in an absolute confidential way to protect your personal data.  We will adopt measures of a technical and organisational nature to guarantee the security of your data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.  However, the internet is Global and no data transmitted via the Internet can be guaranteed by us to be completely secure during transmission.  We cannot guarantee the security of any data that you disclose online, and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Date of last update: 9 May 2022

Angel of Hope Designs Ltd

7 Bournemouth Road
Chandler’s Ford
Hampshire
PO53 3DA

Orders: +44 (0) 7971 231410

Email: info@angelofwellness.co.uk

Tel; +44 (0) 7971 231410

Companies House registered Number: 12292884

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